Are your meals fresh or frozen?
All meals are prepared fresh the day before or the day of delivery. All you have to do is refrigerate the meals and reheat them in the microwave whenever you're ready to eat. We recommend reheating for 1-2 minutes according to your preference. If you choose to freeze your meals the best option for reheating is to empty the contents of your meal container into an oven-safe baking tray and reheat in an oven (or microwave oven).
HOW LONG WILL THE FOOD LAST?
We recommend that you refrigerate your meals and snacks as soon as you receive them and keep your fridge temperature between 1-3 degrees celsuis. The meals should last you 4-5 days in the refrigerator. If you do not intend to eat the meals within the first 3 days of delivery we recommend freezing them.
how do i reheat the meals?
All meal containers can be heated in the microwave. If you choose to freeze the meals the best option for reheating is to empty the contents of your meal container into an oven-safe baking tray and reheat in an oven (or microwave oven).
how do i order no-carb meals?
You can send no-carb requests to email@example.com with your order number. MealFix staff will swap out any carb sides for an additional serving of veggies.
where can i find the nutritional information for your meals?
You can find the calorie count and the amount of protein, carbs, and fat for each meal by clicking View This Week's Menu on the homepage, and then by clicking on any of the individual meals.
DO you have allergen information for each meal?
Yes, you can find the allergen information for each meal by clicking View This Week's Menu on the homepage, and then by clicking on any of the individual meals.
Where do you source your meats from?
Our meats are sourced from Sargent Farms (HMA Certified), Fortinos, and other local butcher shops in the GTA.
IS THERE A MINIMUM ORDER OR WEEKLY COMMITMENT?
There is no minimum order or weekly commitment; you can choose all of your meals and snacks a la carte.
How do I order?
You can select as few or as many meals as you like. If you're looking for meals for the week you can select the WeekFix(7 meal), FitFix (10 meal) or XtremeFix (14 meal) package. Simply add to cart, select your meals for the week, and use any promotional codes on check out.
IS THERE AN ORDER DEADLINE?
Yes, the ordering deadline is Fridays at noon, in order to receive your meals the following Sunday between 9am - 2pm and Wednesday between 5:30pm - 10:30pm. For orders received past the deadline we will do our best to accommodate your order, however, if it is received much past the deadline a MealFix team member will email you with an updated menu of items to choose from.
Is there a weekly subscription option?
Yes, if you would like to sign up for a weekly subscription click here for how it works and sign up.
WHAT IF I WANT TO CANCEL MY ORDER?
You can cancel orders until Thursday at 9pm for a full refund.
DO I GET A DISCOUNT IF I USE THE WEEKLY SUBSCRIPTION?
Yes, weekly subscribers receive an additional 5% off their meal plans week over week! Weekly subscribers also get access to discounts through our loyalty program.
The weekly subscription saves you the time and hassle of re-ordering each week. Simply choose your package and MealFix Canada will bill your credit card once per week for your meals plus shipping (no surprise charges!). Your meals will then be delivered to you on Sundays and Wednesdays.
Can i choose which day i am billed on?
Yes, you can choose the day of the week that is most convenient to you for billing.
can i select my meals?
Each Wednesday morning you will receive an email from firstname.lastname@example.org allowing you to select your meals for the week. If you forget to select your meals, MealFix will default to your previous order selections. Our emails sometimes go to junk or the promotions tab in gmail so please be sure to search your inbox for emails from email@example.com and mark our emails as 'safe'.
If you forget to select your meals we will send you 1-2 of each meal (with the exception of any meals that contain allergens specific to your plan).
WHAT IF I WANT TO PAUSE OR CANCEL MY SUBSCRIPTION?
Email us at firstname.lastname@example.org to cancel your subscription at any time before Friday at noon. Want to temporarily pause your subscription? Let us know and we will help you with that!
Can I Change My plan if i need more meals or less?
Need 7 meals one week and 14 meals the next? MealFix is flexible and allows clients to change plans at any time by simply selecting a different package on meal selection day! We will then adjust/refund your plan and pricing accordingly.
CUSTOMIZE YOUR PLAN
Looking for something specific due to your diet preferences or allergies? Need 20+ meals for your family? Need to change the number of meals required each week due to work or social obligations?
We can customize your plan whether you prefer no-carb options, need an odd number of meals (like say... 17 meals each week?), or require delivery only 1 day of the week. Email us at email@example.com with requests you might have to see if we can accommodate you :)
where do you deliver?
MealFix delivers to Toronto and the GTA (Oakville, Milton, Georgetown, Brampton, Mississauga, Vaughan, Richmond Hill, Markham, and Scarborough).
How much does delivery cost?
MealFix charges a flat fee of $10 per order for clients within Toronto and the GTA.
When do deliveries arrive?
MealFix uses a 2 day delivery system, where half of your order will arrive on Sunday morning/afternoon, and the other half will arrive on Wednesday evening. Deliveries arrive on Sundays between 9am-2pm and Wednesdays after 6pm so that you're ready to take on the week!
If you live in an apartment or condo please remember to include your phone number and buzzer so that our couriers can let you know when your delivery arrives. Please also make sure that your concierge accepts food deliveries and notifies you on arrival.
9:00 AM - 10:30 AM Etobicoke, North York (north of the 401)
10:30 AM - 12:00 PM Downtown Toronto, Vaughan, East York, Richmond Hill, Mississauga (south), Oakville, Brampton, Markham
12:00 PM - 1:30 PM Milton, Georgetown, Mississauga (north), North York (south of the 401), Scarborough
5:00 PM - 7:30 PM Etobicoke, North York (north of the 401)
7:30 PM - 9:30 PM Downtown Toronto, Vaughan, East York, Richmond Hill, Mississauga (south), Oakville, Brampton, Markham
8:30 PM - 10:00 PM Milton, Georgetown, Mississauga (south), North York (south of the 401), Scarborough
This schedule is an approximation and does not take into consideration weather conditions and traffic due to accidents, road closures, or city events. Please bear with us if your order is not delivered within this delivery window as we are trying to get your order to you as quickly as possible!
If you do not receive your order within an hour of the delivery windows listed please send us an email at firstname.lastname@example.org so that we can track your order.
***This schedule may change on a weekly basis***
what if i'm not home when my delivery arrives?
MealFix drops off your deliveries to your door. If you are not home we can leave the cooler bag on your doorstep or with your concierge. Please ensure that your concierge accepts food. If you live in a condo or apartment building that does not have a concierge please try to be home during the delivery window.
Our insulated bags will stay cold for up to 3-4 hours so please be sure to refrigerate your meals as soon as you receive them. Please note that this range will also depend on the external temperature (if it is warmer than usual bags will stay cold for 2-3 hours, if it is below 0 degrees the meals are fine to be left outdoors for a longer period).
What if i am missing items in my delivery or have received the incorrect items?
MealFix requires you to notify us of any issues with your delivery either the same day or within 1 business day of receiving your meals so that we can rectify any issues as soon as possible. For incorrect items MealFix requires you to email us at email@example.com with a picture of the items received.
Can mealfix deliver to my workplace?
Yes we can, just be sure to include your workplace address as the shipping address, select the call on arrival delivery option, and include clear instructions for parking and entering your workplace. Please ensure that your workplace is open during the specified delivery windows.
do i need to tip the delivery person?
No, you don't need to tip your delivery person, tips are not expected.
what do i do with the empty cooler bag?
Cooler bags and ice packs will be picked up on the next delivery, sanitized and reused to package meals. Simply leave the cooler bag outside your door or with your concierge on Sunday. If you do not plan to reorder with MealFix we can schedule a pick-up. Returning cooler bags helps MealFix keep costs low for our customers!
Empty meal containers and canning jars do not need to be returned and can be recycled!
Can I include two different addresses for delivery?
Yes, a different address can be listed for the Sunday and Wednesday drop off. You can either include the second address in the 'Special Instructions' section on checkout or email us with your order number and request. Please note the delivery windows if the addresses are in two different cities.
what if i need to make changes to my delivery address or instructions?
MealFix requires changes to delivery addresses or instructions to be made at least 1 business day in advance.
What does a care package include?
Care packages include your choice of 10 or 14 meals, a personalized, hand-written card, and a sweet treat to be sent to a loved one.
Where do you deliver?
MealFix may deliver up to 1 hour outside our normal delivery zone for care packages only for an additional $5 delivery fee. Care packages with shipping addresses outside of the GTA will be delivered on Monday and Thursday morning.